BS ISO 21102 pdf free download

BS ISO 21102-2020 pdf free download.Adventure tourism — Leaders — Personnel competence.
5.4 Managing risks
The leader’s role is to minimize and manage risks in order to enhance the well-being and safety of
participants through continuous monitoring and assessment and, where necessary, taking appropriate  action during the activity, including but not limited to:
a) managing hazards and risks likely to impact upon the physical and psychological safety of participants;
b) assessing factors that can contribute to accidents;
c) encouraging positive relationships and teamwork among group members;
d) encouraging and valuing respect for the physical and emotional safety of participants;
e) watching for signs of physical and mental fatigue and emotional distress;
f) recommending adequate equipment, food and clothing for the activity and ensuring sufficient supplies in the event of emergencies;
g) ensuring that participants are informed and understand emergency measures and, if applicable, involving the members of the group in the management of the risks to which they are exposed. In certain situations, participants may have responsibilities for themselves and for other members of the group;
h) communicating appropriate and inappropriate behaviour;
i) intervening when inappropriate behaviour occurs;
j) not exposing themselves or others to unnecessary risk, including situations arising from interaction with local communities;
k) ensuring the activity follows the organization’s operating procedures;
l) maintaining ratios (leader–participant) according to the activity to be developed, in order to properly manage the risks.
5.5 Responding to incidents and emergencies
The leader’s role in responding to incidents and emergencies shall include:
a) managing emergency situations, including but not limited to:
— assessing emergency situations and organizing evacuation or rescue, if necessary;
— controlling groups;
— arranging the calling of and ongoing liaison with emergency services, resources or other support;
— ensuring the well-being of participants in adverse situations in order to prevent or minimize harm;
— referring to emergency checklists;
b) applying first aid within the ability of the leader’s experience and training.
5.6 Behaving professionally and ethically
The leader’s role in acting with professional and ethical behaviour shall include:
a) preventing or minimizing environmental and social impacts deriving from adventure tourism
activities, including but not limited to:
— applying minimum negative impact practices;
— sensitizing and orientating the group about the importance of environment conservation and respect for local communities;
— intervening in group actions when these are deemed harmful to the environment or to local communities;
— promoting conservation practices during the adventure tourism activity;
— respecting local rules and customs in the geographic area of work or activity;
— working to ensure participants’ satisfaction, including but not limited to informing participants
of the activity’s generic characteristics before its commencement;
— keeping the participant motivated and interested in the programme;
— keeping the participant informed of specific aspects during the development of the activity;
— being aware of individual needs and providing respective support;
— receiving complaints and suggestions and responding appropriately;
— solving problems and establishing consensus among divergent interests.
b) looking after personal presentation and professional bearing, including but not limited to:
— taking care of appearance and physical bearing;
— setting limits in order to develop an effective, professional relationship with the participants during the activity and avoiding any inappropriate behaviour;
— avoiding or managing embarrassing situations;
— using appropriate language;
— maintaining high ethical and professional standards.BS ISO 21102 pdf download.